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F05 Privacy Policy — our complete commitment and guidelines for protecting your personal information

F05 believes your privacy is a fundamental right. This page explains clearly and transparently how your data is collected, used, and protected.

Updated: January 2026 Published in English SSL Secured
Your data is never sold
256-bit Encryption
Limited Third-Party Sharing
Your Rights Are Protected

In brief: f05 (f05.im) respects your privacy. We only collect information that is necessary to provide our services, never sell it to third parties, and always keep your data secure.

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Introduction & applicability

F05 (f05.im) is an online gaming and betting platform based in Bangladesh. This Privacy Policy explains how we manage your personal information through our website, mobile app, and other services.

By creating an account, logging in, or using any of f05's services, you are considered to have agreed to this Privacy Policy. Please read it carefully.

This policy applies to:

  • For all users of the f05.im website
  • For f05 Android & iOS app users
  • For those who contact f05 customer support
  • For f05 newsletter subscribers

This policy has been written in English so that every user can understand it with ease. If you have any questions, please reach out to our support team.

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What Data We Collect

F05 only collects the data strictly necessary to provide its services. Collecting unnecessary information goes against our policy.

Personal Identification Information

  • Full name (as per national ID)
  • Mobile phone number (Bangladeshi)
  • Date of birth (for age verification)
  • Address (where verification is required)
  • Photo of national ID or passport (if verification is required)

Financial Information

  • Mobile banking number (bKash, Nagad, Rocket)
  • Transaction history
  • Deposit & withdrawal details

Usage Data

  • Gaming Activity Data & History
  • Login time & device information
  • IP address and browser type
  • App usage patterns
Data TypePurpose of collectionRequired?
Name & MobileAccount registration✔ Yes
Date of BirthAge Verification (18+)✔ Yes
NID / PassportIdentity verificationWhere applicable
Mobile BankingPayment processing✔ Yes
IP address & device informationSecurity & Fraud Prevention✔ Automated
Gaming HistoryService improvement & auditing✔ Automated
Marketing PreferencesSending promotionsOptional
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Data Collection Methods

F05 collects information in multiple ways — directly from you and through automated technologies.

Direct Collection

  • When filling out the registration form
  • When documents are submitted during account verification
  • When making a deposit or withdrawal
  • When you contact customer support
  • When you participate in a promotion or survey

Automatically Collected

  • Via log files on the website and app
  • Cookies & Session Tracking Technologies
  • Via mobile device permissions
  • Gaming session logs

f05 never collects your bank account or card details. Only mobile banking numbers are used.

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How Your Information Is Used

F05 uses collected data only for specified purposes. Using data beyond those purposes is strictly against our policy.

Primary Use

  • Creating and managing your account
  • Ensuring payment processing
  • Age & Identity Verification
  • Providing gaming services
  • Processing bonuses and rewards

Security & Safety

  • Preventing fraud and money laundering
  • Keeping your account secure
  • Detecting suspicious activity
  • Ensuring Responsible Gaming

Service Improvement

  • Analysing platform performance
  • Planning new features and games
  • Delivering a personalized experience
  • Sending promotions tailored to your preferences (with your consent)

You can opt out of marketing communications at any time — simply update your account settings or contact support.

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Sharing Information with Third Parties

F05 never sells your personal information to third parties for commercial purposes. That said, certain data may be shared in specific circumstances where it is necessary to deliver our services.

When Your Data Is Shared

  • Payment Processor: With mobile banking providers to process deposits and withdrawals
  • Game Provider: With licensed game providers for the operation of Live Casino and slots
  • Legal Authorities: By court order or legal obligation
  • Security expert: For fraud investigation purposes
Third PartyWhat Information Is SharedPurpose
Mobile BankingTransaction DetailsPayment processing
Game ProviderAccount ID, gaming sessionGame Operations
Legal AuthoritiesRequired InformationLegal obligations
Analytics toolsAnonymous Usage DataPlatform Improvement
Advertisers— not sharedNot Applicable

All third parties contracted with f05 are required to uphold the same data protection standards. We regularly review how our partners handle your information.

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Data Protection Measures

F05 employs industry-leading technology to keep your data safe. Our security framework operates across multiple layers of protection.

Technical Security

  • SSL/TLS encryption: All data exchanged between you and f05 is secured with 256-bit encryption
  • Data Encryption: Sensitive data stored in the database is encrypted
  • Firewall: Advanced firewall systems block unauthorized access
  • DDoS protection: Measures to prevent cyberattacks
  • Regular Audits: Third-party security audits are conducted on a regular basis

Access Control

  • Only authorized personnel have access to your data
  • Staff are granted access only to the minimum data necessary for their role
  • All access is logged and reviewed

No system is 100% impenetrable. That's why we strongly encourage you to use a strong password and never share it with anyone.

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Cookies & Tracking Technologies

F05 uses cookies and similar technologies across its website and app. Cookies are small files stored on your device that help enhance your browsing experience.

Cookie Types

You can also manage cookies through your browser settings. However, disabling certain cookies may cause some f05 features to not function properly.

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How Long Your Data Is Retained

F05 retains your data only for as long as necessary. Once the retention period expires, it is securely deleted.

Data TypeRetention PeriodReason
Account informationWhile account is active + 5 yearsLegal obligations
Transaction Details7 yearsFinancial Regulatory Requirement
Gaming History3 yearsAudit & Dispute Resolution
Communication logs2 yearsSupport Improvement
Cookie information30 days – 1 yearBy cookie type
Marketing PreferencesUntil Opt-OutBased on Your Consent

Even if you request account deletion, certain data may need to be retained for a specified period due to legal obligations.

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Your rights

As an f05 user, you have the following rights regarding your personal information.

1
Right to access

You can request to see what information f05 holds about you.

2
Right to Rectification

You may request corrections to any inaccurate or outdated information.

3
Right to Erasure

Under certain circumstances, you can request that your data be deleted.

4
Right to restrict processing

You may request that processing of your data be restricted while an investigation is ongoing.

5
Right to Data Portability

You can request your data in a commonly used, portable format.

6
Right to Object

You can object to your data being used for specific purposes.

To exercise any of these rights, email us at support@f05.im. f05 typically responds within 30 days.

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Protection of Minors

F05 is an adults-only (18+) platform. We do not knowingly collect data from minors and take active steps to prevent them from accessing the platform.

  • Age verification is mandatory at registration
  • NID or passport verification is carried out in cases of suspected fraud
  • Any account identified as belonging to a minor will be immediately suspended
  • Deposited funds are returned to the guardian

If you become aware that a minor is using f05, please report it to us at support@f05.im.

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International data transfers

F05 uses international servers for certain services, which means your data may be stored outside Bangladesh.

In such cases, f05 ensures that:

  • The recipient country maintains adequate data protection standards
  • Data transfers are governed by internationally recognised contractual standards
  • The same security standards are maintained across the board

For more details on data transfers, please contact our support team.

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Policy Changes & Updates

F05 reserves the right to update this privacy policy when necessary. You will be notified before any changes take effect.

  • For significant changes, a push notification and email will be sent 7 days in advance
  • Continued use of the platform after any changes constitutes acceptance of the updated policy
  • The last updated date is always shown at the top of this page
  • For previous versions, please contact our support team
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Contact & Privacy Complaints

For any privacy-related questions, requests, or complaints, please don't hesitate to get in touch with us.

Contact method

  • Email: support@f05.im (typically replied within 24 hours)
  • Live Chat: Live chat with f05.im (24/7)
  • App: Submit a complaint through the Support section of the f05 app

Complaints Process

  1. Send privacy complaints via email
  2. F05 will respond within a maximum of 30 days
  3. You will be notified if a complex matter requires additional time

Your privacy is our priority. Every complaint is taken seriously and handled with care.

Your Data at f05 Why Is It Secure?

The key pillars of our data protection framework

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Military-Grade Encryption

All data transmitted on f05 is protected with 256-bit AES encryption — the same standard used by banks.

256-bit AES
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Your data is never sold

F05 never sells your personal information to advertisers or any third parties.

Zero Data Selling
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Full transparency

Everything about how your data is used and where it goes is explained in plain English right here on this page.

Clear in Bangla
Your preferences, your control

Marketing emails, cookies, notifications — turn each one on or off whenever you like.

You're in control
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Regular security audits

Independent third-party security experts conduct regular audits of f05's systems to identify and address any vulnerabilities.

Third-party verification
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Fast Privacy Support

Any privacy-related query answered within 24 hours — in Bangla, by a real person.

24-Hour Response

About Privacy Frequently Asked Questions

Questions f05 users frequently ask

Absolutely not. f05 never knows — and never tries to find out — your mobile banking PIN, OTP, or password. Payments are processed through a completely separate, secure channel. If anyone claims to be from f05 and asks for your PIN or OTP, it's a scam — contact support immediately.

No. f05 never sells or shares your personal data with any advertising or marketing company. Data is only shared where strictly necessary to deliver our services (for example, to process payments).

If you request account deletion, most of your data will be removed. However, financial transaction records must be retained for up to 7 years for legal compliance. This data is used solely to meet legal obligations — never for marketing or any other purpose.

Your gaming history is typically retained for 3 years for responsible gaming reviews and dispute resolution. You can view your gaming history at any time from your account settings.

The f05 app does not access your microphone or camera during normal use. Camera permission is only requested when capturing document photos for verification purposes and is not accessed again afterwards.

Trust us, play safe

Your data is secure at f05, payments are guaranteed, and you get Bangladesh's best gaming experience.
Join Bangladesh's most trusted online gaming platform today.

For adults 18+ only • Please gamble responsibly

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